About us

Making your work easy with a trusted IT from Denton

We’ve been supporting local businesses for 26 years with honesty, transparency, and service that puts people first. They stay with us because they know their IT is always handled with care.

Make the switch and start seeing real results.

Switching IT providers can feel risky.

Maybe your worry isn’t just about today—it’s about what happens when employees come and go, or when software changes need a careful hand. That's where Red Team IT (formerly Austin Lane IT Services) fits in.

95% first-call resolution

Tickets are solved fast so your team stays productive without waiting on hold.

90-day guarantee

If onboarding isn’t smooth, your fee is refunded—no questions asked.

Track record you can count on

26+

Years of service

10+

Years client retention

95%

First-call resolution

99.9%

Customer uptime

How our story began

Red Team IT (formerly known as Austin Lane IT Services) didn’t start with a pitch deck or big vision. It started with a need.

Originally, we built IT systems to support our own software division—and we were our own toughest client. But as word got out, the calls started. Businesses were asking us for help with their networks, systems, and support.

So we opened the doors. Not because we set out to run an MSP, but because we saw what good IT could do—and how hard it was to find.

Since 1999, we’ve stayed focused on one thing: helping other businesses run just as smoothly as we run our own.

Our values

The way we work is guided by a few simple truths. They shape every call, every visit, and every decision.

Do the right thing

We believe in clear pricing, open communication, and solutions that put your business first. That’s why our clients know they’ll never be surprised by hidden fees.

Leave it better

Every system we touch should run better than before. From a quick fix to a major project, our focus is always on long-term reliability, not band-aids.

Embrace the challenge

Technology changes fast, but we don’t shy away. When new problems come up, we tackle them head-on so your business keeps moving.

Better yourself

Our team at Red Team IT is committed to constant growth. The more we learn, the more value we bring to your business.

Who we serve best

We work with growing businesses of 20–150 employees that need dependable IT without the cost and risk of building it in-house.

Established mainstreet businesses in Denton

Nonprofits, churches, and community groups

Professional services, restaurants, and retail shops

Construction, manufacturing, real estate, and energy companies

Municipalities and local organizations that keep our community running

Stories from people we serve

"Everyone I worked with was kind and patient."

Rani Kliebert

"I don't remember the team members name that assisted me, but they were beyond helpful!! Very knowledgeable and were very patient with my not so tech savvy self! Highly recommend!!!"

Gillian Milton

"The team here is truly amazing, could not have asked for better service or a more professional experience! Highly recommend to anyone without hesitation"

Alisha Heilman

"When it comes to IT concerns. Austin is there to resolve them. Questions answered with insight on a solution track! Highly recommend!"

Ellana Knight

"Great experience!"

Cali Franks

"Great service!"

Ruby Woodall

Certifications that show our commitment

These partnerships reflect our dedication to reliable, future-ready solutions.

Building tomorrow's IT, today

For us, IT isn’t just about fixing problems—it’s about creating stability for the long haul.

After 26 years serving Denton businesses, we’ve seen what lasting partnerships look like: uptime that stays near perfect, tickets solved with a single call, and monthly onsite visits that keep us connected with your team.

Looking ahead, our vision is to make IT support even simpler, more transparent, and more human—so every business can focus on what it does best without any worries.